Reference

Terms and Conditions That Cover Your Account

These terms set out how your jenius96 account works — from how you register and deposit using DANA, OVO, or GoPay, to how withdrawals are verified and what we expect from account holders.

Account registration rulesDANA, OVO, GoPay payment termsWithdrawal verification stepsAccount suspension conditionsEligibility by region

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What These Terms Cover and How They Apply

jenius96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on jenius96, you agree to the terms on this page. They apply to every session, every deposit, and every withdrawal request you make. Payment methods accepted include DANA, OVO, and GoPay — each subject to the transaction rules described in your account

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dashboard. We may update these terms when platform rules, payment provider conditions, or applicable local regulations change. When we do, we will notify you via the contact address on your account. Continued use of the lobby after a notified update counts as acceptance. If you disagree
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with a change, you should stop using the account and contact support to request closure. Your account must reflect accurate personal information at all times. Any mismatch between your wallet name on DANA, OVO, or GoPay and your registered account name may delay withdrawal processing until
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verification is complete. Accounts found to be used for fraudulent activity, collusion, or multiple-registration will be suspended without prior notice. Access to specific game categories and betting markets — including sports and live casino — depends on your region and what local law permits. Players in
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Tangerang and other Indonesia regions are subject to the same eligibility rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a rule has been applied to your account incorrectly, contact our support team directly. We handle account-related queries — including payment disputes involving DANA, OVO, or GoPay — through the channels below. Have your account ID ready when you reach out so we can pull your transaction record faster.

Team online

Live Chat

Start a chat from the lobby footer at any time. Useful for account-specific queries like a stalled withdrawal or a wallet verification hold.

Email Support

Send your query to our support address for detailed terms questions. Attach your account ID and the relevant transaction reference so we can respond accurately.

In-Account Help

Open the Help section inside your account dashboard. From there you can flag a payment issue, request a terms clarification, or submit a withdrawal dispute.

HOW WE HANDLE THIS

Account Security and How We Apply These Terms

We apply these terms consistently across all account types. Here is how we handle the four areas that matter most to you — data, security, account access, and change requests.

Data Handling

We collect only what your account needs: name, contact details, and wallet identifiers for DANA, OVO, or GoPay. We do not sell account data to third parties.

Account Security

Your account is protected by a verified login flow including OTP confirmation. Any unrecognised login attempt triggers an automatic lock and an alert to your registered contact.

Retention and Records

Transaction records — including every DANA, OVO, and GoPay deposit and withdrawal — are retained for the period required by applicable regulations. You may request a copy via support.

Requesting Changes

To update personal details or request account closure, go to your account settings or contact support with valid identification. Changes to wallet-linked details require re-verification.

Common Questions About These Terms

These are the questions we get asked most often about how the terms apply to real account situations — registration, payments, suspensions, and how to raise a dispute.

Yes. Every transaction made through DANA, OVO, or GoPay is subject to these terms. Individual wallet provider rules also apply on top of ours — check your wallet app for its own limits.

Withdrawals may be held until verification is complete. Contact support with your account ID and wallet statement so the team can clear the mismatch without cancelling your request.

We can suspend accounts immediately if we detect fraudulent activity, rule violations, or multiple registrations. In all other cases, we will contact you at your registered address first.

We notify you via the contact details on your account before any material change takes effect. Continued use of the lobby after the notified date means you accept the updated terms.

Yes, the same account terms apply across slots, live casino tables, and sports markets including football. Access to specific categories still depends on your region and what local law permits.

Use live chat or email support and include your account ID plus the relevant transaction or session reference. We review every formal dispute and respond with the applicable rule citation.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

How to Reach Us About These Terms

Live Chat

Email Support

In-Account Help

Account Security and How We Apply These Terms

Data Handling

Account Security

Retention and Records

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 What happens if my wallet name does not match my registered account name?

03 Can jenius96 suspend my account without warning?

04 How will I know if these terms change?

05 Is access to all game categories covered by the same terms?

06 How do I dispute a term being applied to my account?

Terms & Conditions

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