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How jenius96 Handles Your Personal Data

This Privacy Policy explains exactly what data jenius96 collects when you open an account, make a deposit through DANA, OVO, or GoPay, and use our lobby.

Account data handled securelyDANA, OVO, GoPay payment data protectedCookie controls in your account settingsData access requests acceptedIndonesia-region policy applies
jenius96 How jenius96 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete data we hold on your account, contact our support team directly. We aim to respond to all data-related requests within a reasonable window. For account wallet queries tied to DANA, OVO, or GoPay transactions, include your registered email and the transaction reference so we can locate the record quickly.

Team online

Live Chat Support

Open a chat from your account dashboard. For privacy requests, mention 'data access' so the right team picks it up without delay.

Email Privacy Request

Send your data access or deletion request to our support email with your account email and any relevant DANA, OVO, or GoPay transaction reference.

Account Settings Path

Some data corrections — like updating your registered phone number or email — can be made directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

Our approach to your data is built around four areas: how we secure it, how cookies work on this site, how long we keep it, and what rights you have over it. Each area is described below so you have a clear picture of what happens to your information from the moment you open your account.

Account Security

Account access is protected by OTP verification sent to your registered number. Login attempts from unrecognised devices trigger an additional check before your session opens.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences in your browser settings at any time.

Data Retention Period

We hold your account data for as long as your account is active. After closure, data is kept only for the period required under applicable law in eligible regions, then deleted or anonymised.

Your Access Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where permitted by local law. Reach us via live chat or support email with your account details.

Common Questions About Your Privacy on jenius96

These are the questions we hear most often about how we handle account data, payment records, and your rights under this policy. If something is not covered here, our support team can help via live chat or email.

We collect your name, email address, and phone number at registration. Once you deposit via DANA, OVO, or GoPay, we also log the transaction reference tied to that payment.

No. We record the transaction reference and wallet identifier for verification, but your wallet PIN and login credentials are never stored on our system.

Yes. Send a data access request via our support email or live chat, including your registered email address. We will compile and send you a summary of what we hold.

After account closure, we retain data only for the period required under applicable law in eligible regions. Once that period ends, your data is deleted or anonymised.

We work with payment processors and identity verification partners who handle data under strict agreements. We do not sell your data to advertisers or unrelated third parties.

Contact us via live chat or support email. Minor corrections like your registered phone number can also be updated directly in account settings without a support request.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.